The Old Vic aims to be welcoming and accessible to all. We are committed to making your visit as easy and enjoyable as possible but since the theatre is nearly 200 years old, there are a few areas where access may be restricted by the building’s physical layout.
There are four steps from the street into the foyer and Box Office. Handrails are available on either side of the entrance. From the foyer there are three steps into the Stalls (without handrails). There are 29 steps to the Dress Circle and a further 20 steps to the Lilian Baylis Upper Circle. Regrettably there is no step-free access to the foyer, Box Office or bars. Please contact a member of staff if you require any assistance during your visit.
If you have an assistance dog that you would like to bring into the auditorium, please let the Box Office know when booking and we will offer an aisle seat if available. We will also advise you of any special effects in the production that might affect your dog’s comfort. If you prefer, our front-of-house staff will be happy to take care of your dog during the performance.
For booking, information and help, please contact our accessible booking team on 0844 871 7628. To ensure the best choice of seats, we advise you to book in advance. We can send you tickets before the performance. Concessions are available for disabled patrons – please ask for details when booking and mention if you require a particular seat. All concessions are limited and subject to availability.
There are two spaces for wheelchair users in the Stalls. Please inform Box Office at the time of booking if you require one. When you arrive at the theatre, please make yourself known to a member of the front-of-house team (the main entrance is staffed from at least one hour before the performance). You will be escorted to the Webber Street side of the building where there is ramped access leading directly into the Stalls. Entry to the auditorium is not possible until approximately 30 minutes before the start of the performance. There is an accessible toilet close to this entrance. For information regarding parking in the area please contact Lambeth Council.
Facilities for deaf and hard-of-hearing patrons
To book tickets please use Text Relay, which is a free service (you only pay for the cost of the call to the venue).
18001 0844 871 7628 (text phone users)
For further details please log onto Text Relay,
The auditorium is fitted with a Sennheiser Infrared System. Two types of hearing device are available: headsets for people who don’t use hearing aids but would like amplified sound; or neck loops for use with a hearing aid by switching it to the ‘T’ setting. If you have a digital hearing aid, please ensure that the ‘T’ setting is available because not all come with this setting installed.
Headsets should be collected from the cloakroom in the main foyer before the performance. A returnable deposit of £5 is payable. Please inform the Box Office when booking if you’d like to make use of the system so we can advise on where best to sit.
Other Desert Cities: 29th April 7.30pm & 10th May 2.30pm
Facilities for blind and partially sighted patrons
Please mention your requirements when booking and we will do our best to ensure you have appropriate seats. Early booking is strongly advised. When booking audio-described performances, please advise the Box Office whether you will be attending the Touch Tour beforehand.
Other Desert Cities: Tues 13th May 7.30pm
The live audio description is received through our Sennheiser Infrared System and provides information on the visual elements of a production as it unfolds. Two types of hearing device are available: headsets for people who don’t use hearing aids, or neck loops for use with a hearing aid by switching it to the ‘T’ setting. You can choose to hear the audio description, or amplified sound only, or to hear both. The Touch Tour provides a chance to familiarise yourself with the set, props and costumes before the audio description begins.
Please join our access list by contacting firstname.lastname@example.org
You can also email through any questions or speak to a member of our team on 020 7928 2651