Cookies Policy

Cookies explained

We use cookies to give you the best experience on our website. If you continue without changing your cookie settings, we assume that you consent to our use of cookies on this device. You can change your cookie settings at any time but if you do, you may lose some functionality on our website.

What is a cookie?

Cookies are small text files that are sent by websites that you visit to recognise who you are when you return there. Their files are stored on a user’s equipment such as your computer’s hard drive or mobile device, and are read by your web browser.

How are cookies used?

We use cookies to make The Old Vic’s website able to sell tickets, easier to use and to better tailor the site to your interests and needs. Cookies can also be used to improve the speed of your future activities and sessions on our websites. We also use cookies to compile anonymous, aggregated statistics with which we can gain insight into the way people use our website, so that we can improve the structure and content of the websites. We cannot personally identify you on the basis of this information.

Advertising agencies also use cookies to find out if they have served you an advert from a particular brand on a site, or if you have seen a particular advert before. Website owners will use cookies to follow which pages that you’ve read so that they can see what parts of the site are popular or not. In short, cookies are a way of providing statistics on site visits as well as some limited functionality that makes your site visit easier. When used properly cookies are an asset to a site visitor and a site owner. They are not viruses, but some unscrupulous outfits will use them maliciously – we follow best practice for cookie use.

A list of all the cookies used on this website by us, and our technology partners can be found below.

Flash cookies?

Adobe uses a particular type of cookie called a ‘Local Shared Object’, which is typically collected if you watch a video for example that uses the Adobe Flash media player, i.e. an embedded YouTube video on a page that is being played via Flash. Please note that these types of cookie will not be found on iPads, which do not support Flash.

Have a look at Adobe’s website if you want to control Flash cookies on your computer. If you’ve got a Firefox browser you can also get an add-on to detect and delete Flash cookies.

Opting out of cookies?

There are a number of options available so that you do not have to store any cookies at all. You can either set your browser so that it will not accept and store any cookie, or if you have a little more time and knowledge you are able to allow only certain ‘trusted’ sites to store cookies on your computer. These sites may include us (of course), or the site where you carry out your online banking, or possibly your favourite news service.

It’s worth bearing in mind that if you decide to delete all of your cookies, then you will likely have to re-enter all of your usernames and passwords on all of the sites that you visit, which you previously didn’t even have to think about. As we mentioned before, cookies can be a real asset to your web surfing experience.

The Information Commissioner’s Office  provides some advice about cookies and their use, but it also provides a link to About Cookies. This website provides even more information about cookies if you feel that this page and the ICO is not enough information for you, but it also details how you might delete any cookies that you find, and it also shows you how to allow those trusted sites to store their cookies on your computer.

What is a web beacon?

Web beacons are also sometimes referred to as ‘web bugs’ and are small single pixel transparent image files. They allow website owners to know when a visitor has reached their website, and are used in conjunction with cookies to allow further website tracking to be monitored. Again, these files are not viruses, but are useful in helping us to make your web surfing experience better.

Third-party cookies

When you visit a page on The Old Vic website with content embedded from, for example, Facebook, Twitter, YouTube or Vimeo you may be presented with cookies from those websites. The Old Vic does not control these cookies. Please check the third-party websites for more information about their cookies.

Our main technology partners

We work with Effect and Tessitura in maintaining and improving our website, and they must all satisfy the data protection requirements. If you have any more questions, please do contact us and we’ll be happy to help.


Effect provides build services to The Old Vic and helps us to maintain the software that runs our website. They provide us with reporting statistics where required, and will serve cookies on our behalf to enable any site personalisation and log in functionality.


We work with TNEW (part of Tessitura who run our CRM system) to run the e-commerce section of our website. They will serve cookies on our behalf to enable ticket purchases and log in functionality.

Cookies used on The Old Vic’s website

The table below gives an overview of the different types of cookies that we use on the The Old Vic website, together with their respective purpose and duration (i.e. how long each cookie stays on your device/computer).


Who places the Cookie? Names of Cookie Description How long does the cookie remain?















Cookie for TNEW session and shared session


Cookie for TNEWQA session and shared session


Cookie for the TNEW application.



Cookie creating by the TNEW application for sticky sessions using the Amazon Web Service elastic load balancer.

This session cookie is removed when you close your browser.


This session cookie is removed when you close your browser.


This session cookie is removed when you close your browser.



1 hour

Effect (The Old Vic’s web developers) adonis-session







Session cookie for Old Vic front-end website


Remembers cookie notice accepted


Remembers notices that have been seen

Remembers if The OV200 intro video/splash has been seen

This session cookie is removed when you close your browser.


1 year




1 year



1 year

Google Analytics _gid






These first party cookies are set by Google Analytics to distinguish users, throttle request rates, distinguish AMP clients and link AdWords campaigns to analytics. Up to 2 years
Quantcast __qca This first party cookies is set by Quantcast to help us make our advertising more relevant and track conversions. 13 months
YouTube YSC
These third party cookies are set by YouTube to distinguish users viewing YouTube videos embedded on the website. Up to 13 months
Soundcloud UID
These third party cookies are set by Soundcloud to distinguish and track users listening to Soundcloud audio embedded on the website. Up to 10 years
Twitter personalization_id
These third party cookies identify, track and personalize the users experience when using Twitter social share functionality Up to 2 years


Facebook pl
These third party cookies identify, track and personalize the users experience when using Facebook social share functionality Up to 2 years
Third Party Tracking

(Please check the third-party websites for more information about their cookies).





These third party cookies are set by our advertising partners (including Google, Facebook & Quantcast) to help us make our advertising more relevant and track conversions. Up to 13 months

These help us understand how well our online adverts are encouraging browsers to view more information about particular events on our website. When an Old Vic advert is displayed on a third-party website, a Sizmek cookie is placed on their machine, providing this is enabled by their browser settings. If that browser then visits, we can see that the advert has been effective. More information about Sizmek’s own privacy policy and how to opt out can be found here on the Sizmek website. 13 months


This cookie statement was published on 21 May 2018. We are constantly working on supplementing and improving this. We therefore recommend reviewing this statement regularly to keep abreast of changes.