Friends Membership FAQs
Memberships purchased by one-off payments online or over the phone are active immediately. Memberships purchased online by Direct Debit may take up to three working days to be activated. Memberships purchased by paper form and sent by post will take up to seven working days after receipt to be activated.
A confirmation email will be sent to let you know your Membership has been activated and at this point you can start using your benefits.
You should receive your Membership card by post within two weeks of joining, but you do not need to wait for this to start using your benefits. Please contact the Friends Office if you have not received it within 30 days of your application.
If your Membership card is lost or stolen, we will replace it free of charge in the first instance. Please email firstname.lastname@example.org with your full name and address to arrange a replacement.
BOOKING TICKETS ONLINE
Always remember to log in to your account before picking up tickets. You can do this by clicking the person icon in the top right corner of your screen. You will then be recognised as a Member, be able to access priority booking and won’t be charged any booking fees. If you have any issues logging in or accessing your benefits online, please call the Friends booking line on 0344 871 7635.
The Old Vic reserves the right to limit the number of tickets available for purchase during priority booking on a production by production basis. Individual Members can make a group booking for any one performance of up to nine tickets at a time. Should you need more than nine tickets please call our Box Office (0344 871 7628) for availability for larger group bookings. Please check with our dedicated booking line for full details on ticket restrictions.
We mostly communicate with Friends by email, so please check that your contact details are up to date. You can do this on our website by clicking on Manage account once you’ve logged in. We also need your home address in order to send your Membership card and claim Gift Aid on your contribution if applicable.
There are several ways to renew your Membership, although if you pay by Direct Debit, your membership will renew automatically:
If you signed up by Direct Debit, your Membership will be automatically renewed after 12 months. We’ll send you a reminder letter along with your new Membership card. You can cancel your Direct Debit at any time. Get in touch at email@example.com if you would like to cancel your Direct Debit instructions.
If you would like to cancel your Membership, please give us a call on 020 7981 0983 or send us an email at firstname.lastname@example.org.
As a registered charity The Old Vic can claim Gift Aid on your whole contribution towards your Friends Membership. If you are a UK tax payer please consider making your support go further by downloading the Gift Aid declaration and returning the completed form to email@example.com.
If you purchase a Gift Membership online, an activation code will be sent to you by email to give to the gift recipient. Please note the recipient will not receive any communication from us until they email us at firstname.lastname@example.org to activate their Membership.
If you received a Gift Membership, please email us at email@example.com with your activation code to redeem and activate your Membership.
GET MORE INVOLVED
If you would like more involvement with The Old Vic, along with additional benefits to thank you for your support, you can upgrade to an Individual Support Membership by calling the Development team on 020 7981 0978.
TERMS AND CONDITIONS
Any purchase of tickets by Members and/or use of Membership Benefits is subject to our Terms and Conditions. We reserve the right to terminate a Membership without refund where any ticket(s) or Membership Benefit(s) have been obtained, transferred or resold in breach of our Conditions of Sale.
For ticket bookings and renewals please contact the dedicated Friends Booking Line on 0344 871 7635. The line is open Mon – Sat 10am–6pm.
For any other queries, such as upgrades or refunds, please contact the Friends Office. The office is open on weekdays from 10am–6pm and the team can be reached by telephone, email or letter. Details are shown below.
- Address: Friends Office, The Old Vic, The Cut, London, SE1 8NB
- Friends booking line: 0344 871 7635
- Friends Office: 020 7981 0983
- Email: firstname.lastname@example.org