OLD VIC: IN CAMERA – FAQs

Everything you need to know about booking tickets for OLD VIC: IN CAMERA performances.

If you’re a school hoping to book a ticket for our schools IN CAMERA: PLAYBACK performances, please head to our IN CAMERA: PLAYBACK FAQs for more information.

What is Old Vic: In Camera?

OLD VIC: IN CAMERA is a new artistic initiative of socially distanced performances all streamed live from the iconic Old Vic stage with the empty auditorium as a backdrop. Throughout lockdown, we’ve been proud to share acclaimed live performances of Lungs, Three Kings, Faith Healer and A Christmas Carol to thousands of homes across the world, directly from The Old Vic.

These performances are completely live – they aren’t pre-recorded and they can’t be watched again.

Rekindling live performance in this irrepressible 202-year-old venue, albeit with minimal staging and accessible only via camera, is a genuine thrill for us. But this series is both an exciting creative experiment and also crucial in igniting the box office now all our usual channels of revenue have been entirely wiped out and we fight to preserve this beloved theatre for our audiences, surrounding schools and communities, staff, crew, and the myriad of writers, performers and creatives that work with us.

GUIDE TO BOOKING TICKETS

Tickets will only be available to book directly through our website and will go on general sale from 12 noon on Wed 17 Mar.

OLD VIC: IN CAMERA

 

Guide to booking tickets:

Head to the production page for the show you’d like to book and pick the date you’d like to see the show.

If you have access requirements you will have a completely equal choice of tickets as all other bookers, and all performances are live captioned or audio described. You will have the option of turning on captioning or audio description in Zoom as needed.

Once you’ve booked your ticket you’ll receive an email confirmation – it’s important you check you’ve received this so we can be sure we have the correct email for you. This also includes important details on what to do if you’ve booked additional tickets for other people. At least 12 hours before your chosen performance you’ll then receive information on how to watch. If you booked your ticket within 24 hours of the performance you’ll receive this information three hours prior to your performance. You’ll then need to make sure you’re online in time to watch the live performance.

TROUBLESHOOTING TICKET BOOKING ISSUES

  1. If you experience an error message, please go back to the production page and select your preferred date again – our queueing system will remember your place in the queue for 10 minutes
  2. Please do not use incognito mode or multiple tabs to book tickets
  3. If you’re creating a new account and are experiencing an error message, you need to enter your county. If you’re unsure of what it is you can enter your city in both the city and county boxes. You also need to select your country from the country dropdown box
  4. If you experience any other issues please try clearing your cache and refreshing
WHEN DOES BOOKING CLOSE?

If you’re booking a single ticket, booking closes four hours prior to each performance. 

If you’re booking multiple tickets so you can watch along with friends and family who aren’t able to watch on the same screen as you, booking closes 24 hours prior to each performance to allow us time to process your additional bookers’ details and make sure they each receive their unique links in time. 

HOW MANY TICKETS DO I NEED TO BOOK?

You only need to book one ticket if you plan on watching on one screen, even if you’ll be watching on the same screen with a group.

Whilst it may not be possible for many of us to physically be together this Christmas, you can now book multiple tickets to be part of a virtual watch party with your friends and family, no matter where they are in the world. 

One ticket = one link to watch on one screen.

BOOK ONE TICKET IF

You plan on watching the performance on one screen – even if multiple people will be watching on the same screen with you. You’ll receive one link. 

BOOK MULTIPLE TICKETS IF

You’d also like to watch at the same time as someone outside your household who can’t watch on the same screen with you – you’ll receive a unique link for every ticket you buy. We need a different email address for each additional ticket you book – we’ll email you within 24 hours of your booking with details on how to make sure the people you’re booking for receive their unique links.

CAN I SHARE MY LINK WITH OTHER PEOPLE?

Your unique link can only be used to watch on one device – if you share it with someone else and they join before you, you won’t be able to join.

You can now book multiple tickets to be part of a virtual watch party with your friends and family, no matter where they are in the world. 

You’ll receive a unique link for every ticket you buy. We need a different email address for each additional ticket you book – we’ll email you within 24 hours of your booking with details on how to make sure the people you’re booking for receive their unique links.

TIME ZONES

All performance times are British Summer Time (BST). Make sure you check the performance time in your time zone before booking.

CHECK YOUR TIME ZONE
RUNNING TIMES

Dr. Seuss’s The Lorax

TBC

What do you mean by 'semi staged'?

There will be live music, a cast of 11 and minimal lighting and set, with brand new staging to allow this story to be performed live within social distancing restrictions. Not all the puppets will return for this production, but The Lorax will be taking centre stage to make sure you enjoy this unique, live experience.

Will this be like OLD VIC: IN CAMERA – A Christmas Carol?

This won’t be a full scale production like our previous production of A Christmas Carol. As this is with us for a shorter run, it will be similar in style to LUNGS, Three Kings and Faith Healer, except with a larger cast (11 plus The Lorax puppet) and live music.

HOW MUCH ARE TICKETS?

Tickets for OLD VIC: IN CAMERA start from £10.

The Old Vic is a registered charity in receipt of no regular subsidy. We’re asking people to pay what they normally would for a night out at the theatre – it’s our way of replacing box office income now all our usual channels of revenue have been entirely wiped out. Everyone will get the same view regardless of which ticket they buy. If you plan on watching with a group on the same screen, you still only need to purchase one ticket. Please consider chipping in and buying a single ticket to help save our theatre.

WILL YOU BE DOING PWC £10 PREVIEWS TICKETS?

All PwC £10 Tickets will be available across all OLD VIC: IN CAMERA performances and these will be released from the general onsale – everyone will have the same opportunity to access them.

WHY ARE THERE DIFFERENT TICKET PRICES?

The Old Vic is a registered charity in receipt of no regular subsidy. We’re asking people to pay what they normally would for a night out at the theatre – it’s our way of replacing box office income now all our usual channels of revenue have been entirely wiped out. Everyone will get the same view regardless of which ticket they buy. If you plan on watching with a group on the same screen, you still only need to purchase one ticket. Please consider chipping in and buying a single ticket to help save our theatre.

HOW WILL YOU BE STREAMING THIS?

All performances will be live streamed using Zoom, which means you will be able to watch on your phone, tablet or laptop. However you plan to watch, we would recommend downloading the free Zoom app.

DOWNLOAD ZOOM YOUR GUIDE TO ZOOM
Are these performances available on demand?

Whilst these are recordings, they are streamed from the theatre which means they are not available on demand – it isn’t possible to pause the stream or watch it later once it’s started.

Will I be able to pause it?

As OLD VIC: IN CAMERA performances are live, it’s not possible to pause the stream.

HOW WILL IT WORK?

Once you’ve booked your ticket you’ll receive a confirmation – it’s important you check you’ve received this so we can be sure we have the correct email for you. At least 12 hours before your chosen performance you’ll then receive information on how to watch. If you booked your ticket within 24 hours of the performance you’ll receive this information three hours prior to your performance. You’ll then need to make sure you’re online in time to watch the performance live. 

All performances will be live streamed using Zoom, which means you will be able to watch on your phone, tablet or laptop. However you plan to watch, we would recommend downloading the free Zoom app.

DOWNLOAD ZOOM YOUR GUIDE TO ZOOM
CAN I BUY TICKETS IF I DON’T LIVE IN THE UK?

You can buy tickets on our website from anywhere in the world and the show will be live streamed to you via the Zoom app. OLD VIC: IN CAMERA performances are performed live from The Old Vic in London whereas IN CAMERA: PLAYBACK productions are recordings of the live productions. The performance times shown are in British Summer Time (BST) so please check the time difference to see what time your booked performance will be streaming in your location.

CHECK YOUR TIME ZONE
WILL YOU BE DOING ACCESS PERFORMANCES?

Every single performance will be live captioned and audio described. You will have the option of turning on captioning or audio description in Zoom as needed.

HOW WILL I ACCESS AUDIO DESCRIPTION OR CAPTIONS?

You can turn captions or audio description on at any time. It’s very important to watch the performance through the Zoom app rather than on your browser to ensure captions and audio description are optimised.

CAPTIONS
You can turn captions on by selecting the Closed Captions button at the bottom of the webinar and clicking Start Subtitles.

  • We recommend you watch the closed captioning in the Normal font size
  • If you are seeing gaps between words on the subtitles, adjust the size to be smaller or larger by clicking the arrow next to the CC box
HOW DO I CHANGE THE SIZE OF THE CAPTIONS? 

It’s not possible to edit the font size if you’re viewing using a tablet or phone. 

If you’re viewing using a laptop or desktop, to change the size, select CLOSED CAPTIONS at the bottom of the webinar, select SUBTITLE SETTINGS and then adjust the size by using the slider along the top of the window.

AUDIO DESCRIPTION
For audio description, press Interpretation at the bottom of the Zoom Webinar and select French (the performances will not be live interpreted – as Zoom does not have an ‘Audio Description’ option here we have to assign this to a language. Audio description will be in English). We recommend you leave original audio on otherwise you won’t be able to hear the performance.

Find out more about joining the stream.

WHY ARE YOU LIMITING THE CAPACITY OF TICKETS?

We are committed to providing a quality and unique experience. Due to restricted staffing, we are able to provide this, including processing bookings and offering a high level of technical support for every single performance, to a limited number of devices across each performance.

WHY DIDN'T YOU CHARGE A FLAT FEE FOR AN UNLIMITED NUMBER OF PEOPLE AND THEN ASK FOR A DONATION?

The Old Vic is a registered charity in receipt of no regular subsidy. OLD VIC: IN CAMERA is our way of replacing box office income now all our usual channels of revenue have been almost entirely wiped out and we have to guarantee a level of income to ensure the survival of our theatre.

We are committed to providing a quality and unique experience. Due to restricted staffing, we are able to provide this, including processing bookings and offering a high level of technical support for every single performance, to a limited number of devices across each performance.

Please do also take a look at our free programme, Your Old Vic.

WILL I BE ABLE TO WATCH ON MY TV?

Zoom does not have a TV app but you can take a look at our Zoom user guide to explore ways to connect compatible phones, tablets or laptops to your TV. However you plan on watching we recommend downloading the free Zoom app.

ZOOM USER GUIDE
Does this mean I won't be coming to the theatre?

OLD VIC: IN CAMERA is performed live from The Old Vic stage to an empty auditorium – you will not be coming to the theatre to watch this performance. Instead, we will provide you with a unique link for you to watch live via Zoom.