Old Vic: In Camera – FAQs

GUIDE TO BOOKING TICKETS

1. What happens when tickets go on sale?

Tickets will only be available to book directly through our website.

FAITH HEALER

 

Once tickets go on general sale, we often have to turn on a queuing system on our website. When this happens, you’ll be entered into an online virtual queue until it’s time to book your tickets. If you don’t want to queue, we suggest coming back a different day (although we do recommend booking as soon as possible for the best choice of tickets across all price bands).

There are lots of tickets available and each person will only book one ticket. The reason for the queue is because our website can only handle a limited number of bookers at one time, not due to lack of tickets.

Once tickets go on general sale:

Head to the production page for the show you’d like to book and pick the date you’d like to see the show (if you arrive here before tickets go on sale you will be held in our virtual waiting room and assigned a random place in the queue once tickets are released).

Once you’re in the queue, your queue number will stay the same but as long as the person in the pink bar is moving, you’re getting closer to booking your tickets.

If you have access requirements you will have a completely equal choice of tickets as all other bookers, and all performances are live captioned or audio described. You will have the option of turning on captioning or audio description in Zoom as needed.

When it’s your turn you’ll be able to book tickets – if you want to book for more than one performance we’d suggest completing your purchase and then re-joining the queue or coming back later in the day to book for a second date.

Once you’ve booked your ticket you’ll receive a confirmation – it’s important you check you’ve received this so we can be sure we have the correct email for you. At least 12 hours before your chosen performance you’ll then receive information on how to watch. You’ll then need to make sure you’re online in time to watch the performance live.

TROUBLESHOOTING TICKET BOOKING ISSUES

  1. If you experience an error message, please go back to the production page and select your preferred date again – our queueing system will remember your place in the queue for 10 minutes
  2. Please do not use incognito mode or multiple tabs to book tickets
  3. If you’re creating a new account and are experiencing an error message, you need to enter your county. If you’re unsure of what it is you can enter your city in both the city and county boxes. You also need to select your country from the country dropdown box
  4. If you experience any other issues please try clearing your cache and refreshing
TIME ZONES

All performance times are British Summer Time (BST). Make sure you check the performance time in your time zone before booking.

CHECK YOUR TIME ZONE
RUNNING TIMES

Faith Healer

2 hours and 15 minutes with no interval

HOW MANY TICKETS DO I NEED TO BOOK?

To make sure as many people get to experience the performances as possible, we’re only asking people to book one ticket per device, even if multiple people will be watching on the same device.

If you were anticipating having to book multiple tickets, please consider buying one of our higher price tickets to reflect this if you’re able. You’ll also have the option to donate once you’ve added your ticket to your basket and get to the next stage of the checkout process.

It’s very important to note that you won’t be able to share your performance joining details with anyone, so only people viewing on the same screen will be able to watch with you. If you’d like to book a second ticket for someone outside of your household you’ll need to start a new transaction using the email address of the person you’re booking for when you checkout, meaning that you would need to either create a new account if they aren’t already registered or log into their account if they are. The easiest way to organise a watch party with friends and family outside of your household is to encourage them to book their own ticket as soon as tickets go on sale.

HOW MUCH ARE TICKETS?

Tickets for Old Vic: In Camera live streams are £10–£40.

We’re asking people to pay what they normally would for this performance at the theatre – it’s our way of replacing box office income now all our usual channels of revenue have been entirely wiped out. Everyone will get the same view regardless of which ticket they buy.

If you plan on watching on the same screen with a group please consider chipping in to buy a single higher price ticket if you’re able.

WILL YOU BE DOING PWC £10 PREVIEWS TICKETS?

All PwC £10 Previews tickets will be available across all performances and these will be released from the general onsale – everyone will have the same opportunity to access them.

WHAT’S THE DIFFERENCE BETWEEN A £10 TICKET AND A £40 TICKET?

The Old Vic is a registered charity in receipt of no regular subsidy. We’re asking people to pay what they normally would for a night out at the theatre – it’s our way of replacing box office income now all our usual channels of revenue have been entirely wiped out. Everyone will get the same view regardless of which ticket they buy. If you plan on watching with a group on the same screen, you still only need to purchase one ticket. Please consider chipping in and buying a single ticket to help save our theatre.

HOW WILL YOU BE STREAMING THIS?

All performances will be live streamed using Zoom, which means you will be able to watch on your phone, tablet or laptop. However you plan to watch, we would recommend downloading the free Zoom app.

DOWNLOAD ZOOM YOUR GUIDE TO ZOOM
HOW WILL IT WORK?

Once you’ve booked your ticket you’ll receive a confirmation – it’s important you check you’ve received this so we can be sure we have the correct email for you. At least 12 hours before your chosen performance you’ll then receive information on how to watch. You’ll then need to make sure you’re online in time to watch the performance live. 

All performances will be live streamed using Zoom, which means you will be able to watch on your phone, tablet or laptop. However you plan to watch, we would recommend downloading the free Zoom app.

DOWNLOAD ZOOM YOUR GUIDE TO ZOOM
CAN I BOOK A TICKET FOR A FRIEND?

You won’t be able to share your viewing link and performance login details with anyone, so only people watching on your device will be able to watch with you. If you’d like to book a second ticket for someone to view on a second device you’ll need to start a new transaction using the email address of the person you’re booking for when you checkout, meaning that you would need to either create a new account if they aren’t already registered or log into their account if they are. The easiest way to organise a watch party with friends and family outside of your household is to encourage them to book their own ticket as soon as tickets go on sale.

CAN I BUY TICKETS IF I DON’T LIVE IN THE UK?

You can buy tickets on our website from anywhere in the world and the show will be live streamed to you via the Zoom app. The show will be live from The Old Vic in London and the performance times shown are in British Summer Time so please check the time difference to see what time your booked performance will be streaming in your location.

CHECK YOUR TIME ZONE
WILL YOU BE DOING ACCESS PERFORMANCES?

Every single performance will be live captioned and audio described. You will have the option of turning on captioning or audio description in Zoom as needed.

HOW WILL I ACCESS AUDIO DESCRIPTION OR CAPTIONS?

You can turn captions or audio description on at any time. It’s very important to watch the performance through the Zoom app rather than on your browser to ensure captions and audio description are optimised.

CAPTIONS
You can turn captions on by selecting the Closed Captions button at the bottom of the webinar and clicking Start Subtitles.

  • We recommend you watch the closed captioning in the Normal font size
  • If you are seeing gaps between words on the subtitles, adjust the size to be smaller or larger by clicking the arrow next to the CC box

AUDIO DESCRIPTION
For audio description, press Interpretation at the bottom of the Zoom Webinar and select French (the performances will not be live interpreted – as Zoom does not have an ‘Audio Description’ option here we have to assign this to a language. Audio description will be in English). We recommend you leave original audio on otherwise you won’t be able to hear the performance.

Find out more about joining the stream.

WHY ARE YOU LIMITING THE CAPACITY OF TICKETS?

We are committed to providing a quality and unique experience. Due to restricted staffing, we are able to provide this, including processing bookings and offering a high level of technical support for every single performance, to a limited number of devices across each performance.

WHY DIDN'T YOU CHARGE A FLAT FEE FOR AN UNLIMITED NUMBER OF PEOPLE AND THEN ASK FOR A DONATION?

The Old Vic is a registered charity in receipt of no regular subsidy. Old Vic: In Camera is our way of replacing box office income now all our usual channels of revenue have been almost entirely wiped out and we have to guarantee a level of income to ensure the survival of our theatre.

We are committed to providing a quality and unique experience. Due to restricted staffing, we are able to provide this, including processing bookings and offering a high level of technical support for every single performance, to a limited number of devices across each performance.

Please do also take a look at our free programme, Your Old Vic.

WILL I BE ABLE TO WATCH ON MY TV?

Zoom does not have a TV app but you can take a look at our Zoom user guide to explore ways to connect compatible phones, tablets or laptops to your TV. However you plan on watching we recommend downloading the free Zoom app.

ZOOM USER GUIDE
HOW MANY STAFF WILL NEED TO BE AT THE THEATRE TO DELIVER THIS?

We’ve ensured that there are as few people in the building as possible, so there won’t be a set and there will be minimal lighting.