Things you need to know

If you’ve never visited a theatre before, or not for a while, here is some handy information to help you:

WHEN YOU ARRIVE

For your comfort and security, you may have your bag checked on arrival. We appreciate your patience and understanding while these are taking place.

You need to have your tickets with you or collect them from Box Office. You will need your ticket to get into the auditorium and to get up to the Circle (level 2) and Lillian Baylis Circle (level 3) if that is where you are seated. If you lose your ticket, our Box Office staff can help by printing a new one.

THE BOX OFFICE

is on the right in the foyer.

YOU SHOULD WEAR

whatever makes you feel comfortable (within in reason – maybe not your pyjamas). There is no dress code and formal dress is not expected.

MOST SHOWS WILL HAVE AN INTERVAL

which usually lasts 20 minutes and takes place approximately halfway through the show. This is your chance to leave the auditorium if you want to get a drink or need the loo. You need to take your ticket with you for security reasons so you can get back in to the theatre. Staff will put a call out when it is time for the show to start again, so you won’t miss anything.

IF YOU ARE LATE

most shows will have late-comers points. These are appropriate moments in the show (usually during a scene change) when a member of staff will quickly and quietly take you to your seat.

YOU CAN EAT OR DRINK

in the auditorium but all drinks must be in plastic cups or bottles. No glass is allowed. You can also take sweets and chocolate into the show with you but we ask for these items to be as quiet as possible (no wrappings) so that everyone can hear the actors on stage. You cannot take hot food in with you.

PLEASE TURN YOUR MOBILE OFF

before the show starts. Photos and filming are not allowed in the auditorium. We advise that you turn your phone off completely (rather than switching it to silent) to make sure everyone’s experience is as enjoyable as possible.

KEEP YOUR TICKET WITH YOU

at all times, as you will need to show it to the ushers when you re-enter the auditorium at any point during the performance (even during the interval).