Things you need to know

If you’ve never visited a theatre before, or have not been for a while, here is some handy information to help you:

WHEN YOU ARRIVE

For your comfort and security, you may have your bag checked on arrival. We appreciate your patience and understanding while these are taking place.

You need to have your tickets with you, downloaded to your phone or collect them from Box Office. You will need your ticket to get into the auditorium and to get up to the Circle (level 2) and Lillian Baylis Circle (level 3) if that is where you are seated. If you lose your ticket, our Box Office staff can help by printing or emailing you a new one.

THE BOX OFFICE

is on the right in the foyer as you walk through the main doors.

YOU SHOULD WEAR

whatever makes you feel comfortable (within in reason – maybe not your pyjamas). There is no dress code and formal dress is not expected.

THE THEATRE IS AIR-CONDITIONED

so if you need a break from the heat, come in to watch a show.

MOST SHOWS WILL HAVE AN INTERVAL

which usually lasts 20 minutes and takes place approximately halfway through the show. This is your chance to leave the auditorium if you want to get a drink or need the loo. You need to take your ticket with you for security reasons so you can get back in to the theatre. Staff will put a call out when it is time for the show to start again, so you won’t miss anything.

IF YOU ARE LATE

most shows, but not all, will have late-comers points. These are appropriate moments in the show (usually during a scene change) when a member of staff will quickly and quietly take you to your seat.

Children under the age of 16

should be accompanied by an adult.

PENNY

is our all-day cafe and bar which is open from 8am (10am on Saturday) until 1am (2am Friday and Saturday). It’s in the basement of The Old Vic and anyone, whether you are seeing a show or not, can get food and drink in Penny every day until 7.30pm. Once the show has finished Penny operates as a public bar (you don’t need a ticket) and anyone under the age of 18+ won’t be admitted.

MARK'S BAR

is our cocktail bar which before the show also doubles as a foyer on the Circle and Baylis Circle levels. It opens from 6pm and anyone with a ticket can order a pre-show or interval drink (only those over 18 can purchase alcohol). Thursday – Saturday the bar is open post- show until 2am. At this point Mark’s Bar operates as a public bar (you don’t need a ticket) and anyone under the age of 18+ won’t be admitted.

YOU CAN EAT OR DRINK

in the auditorium but all drinks must be in non-glass cups or bottles. You can also take sweets and chocolate into the show with you but we ask for these items to be as quiet as possible (no wrappings) so that everyone can hear the actors on stage. You cannot take hot food in with you.

PLEASE SWITCH YOUR PHONE TO AIRPLANE MODE

before the show starts, so that you can still access your e-ticket as required. Photos and filming are not allowed in the auditorium. We advise that you turn your phone to airplane mode (rather than switching it to silent) to make sure everyone’s experience is as enjoyable as possible.

KEEP YOUR TICKET WITH YOU

at all times (this includes e-tickets), as you will need to show it to the ushers when you re-enter the auditorium at any point during the performance (even during the interval).

CHILDREN UNDER 3

are not permitted in the auditorium, unless specified in the age guidance.