Things you need to know
If you’ve never visited a theatre before, or have not been for a while, here is some handy information to help you:
- WHEN YOU ARRIVE
For your comfort and security, you may have your bag checked on arrival. We appreciate your patience and understanding while these are taking place.
You need to have your tickets with you, downloaded to your phone or collect them from Box Office. You will need your ticket to get into the auditorium and to get up to the Circle (level 2) and Lillian Baylis Circle (level 3) if that is where you are seated. If you lose your ticket, our Box Office staff can help by printing or emailing you a new one.
- THE BOX OFFICE
is on the right in the foyer.
- YOU SHOULD WEAR
whatever makes you feel comfortable (within in reason – maybe not your pyjamas). There is no dress code and formal dress is not expected.
- MOST SHOWS WILL HAVE AN INTERVAL
which usually lasts 20 minutes and takes place approximately halfway through the show. This is your chance to leave the auditorium if you want to get a drink or need the loo. You need to take your ticket with you for security reasons so you can get back in to the theatre. Staff will put a call out when it is time for the show to start again, so you won’t miss anything.
- IF YOU ARE LATE
most shows will have late-comers points. These are appropriate moments in the show (usually during a scene change) when a member of staff will quickly and quietly take you to your seat.
- YOU CAN EAT OR DRINK
in the auditorium but all drinks must be in plastic cups or bottles. No glass is allowed. You can also take sweets and chocolate into the show with you but we ask for these items to be as quiet as possible (no wrappings) so that everyone can hear the actors on stage. You cannot take hot food in with you.
- PLEASE SWITCH YOUR PHONE TO AIRPLANE MODE
before the show starts, so that you can still access your e-ticket as required. Photos and filming are not allowed in the auditorium. We advise that you turn your phone to airplane mode (rather than switching it to silent) to make sure everyone’s experience is as enjoyable as possible.
- KEEP YOUR TICKET WITH YOU
at all times (this includes e-tickets), as you will need to show it to the ushers when you re-enter the auditorium at any point during the performance (even during the interval).
- CHILDREN UNDER 3
are not permitted in the auditorium, unless specified in the age guidance.