Things you need to know
If you’ve never visited a theatre before, or have not been for a while, here is some handy information to help you:
- GETTING HERE
we are two minutes’ walk from Waterloo, Waterloo East and Southwark Stations. The easiest way to get to The Old Vic is via public transport.
- GETTING INTO THE BUILDING
we have two entrances: one is on The Cut running directly in front of the theatre and the other is on Waterloo Road – this entrance is wheelchair accessible with lift access to the Box Office, inner foyer and Penny bar and café on the basement level.
- YOUR E-TICKET
- WHEN YOU ARRIVE
for your comfort and security, you may have your bag checked. We appreciate your patience and understanding while these are taking place. You need to have your e-tickets with you, downloaded to your phone. You will need your e-ticket to get into the auditorium and to get up to the Dress Circle (level 1) and Baylis Circle (level 2) if that is where you are seated. If you lose or delete your e-ticket, our Box Office staff can help.
- OUR CULTURE
our Front of House, Box Office and bar staff are all there to help you and make sure you have the best possible visit to The Old Vic. They will be on hand to answer any questions and to direct you to where you need to go. In return we ask our visitors to treat our staff with respect and kindness. The Old Vic is a theatre that is inclusive, welcoming and happy. Anyone who does not uphold this culture will be asked to leave.
- TICKET AGENTS AND CONDITIONS OF SALE
find details here
- TICKET RESELLING SITES
Tickets placed for sale with inflated prices on reselling sites such as Viagogo or Stubhub will be immediately void. No refund will be issued to the original purchaser. Patrons presenting tickets purchased through these sites will not be admitted into the performance and will not be entitled to a refund from The Old Vic. We strongly recommend that patrons do not purchase tickets through reselling sites.
- THE BOX OFFICE
is in the foyer and can be seen directly in front of you from either entrance.
- SAT IN THE STALLS?
the Stalls are wheelchair accessible and can be entered from the inner foyer near to the Box Office. Have your e-ticket ready to show on entry to the auditorium.
- WHAT ARE STAGE STALLS?
stage stalls seating is available for both Lungs and A Christmas Carol – for these productions the stage is positioned in the centre of the auditorium surrounded by the audience. By sitting in the stage stalls, you’ll be sat on the opposite side of the stage to usual, getting a unique and close up view of the stage, and you’ll be able to view the rest of the auditorium – making these some of the best seats in the house.
- SAT IN THE DRESS OR BAYLIS CIRCLES?
you will need to have your e-ticket ready to show staff before entering the auditorium.
in the Penny bar and café on the basement level there are two loo blocks. A loo block of eleven cubicles only which includes one baby change and one accessible ‘roomier’ loo; and a separate loo block of seven urinals with two cubicles, one of which is an accessible ‘roomier’ loo. There is also a separate wheelchair accessible loo and a separate gender neutral loo with an enclosed sink.
On the Baylis Circle level on the 3rd floor there are two loo blocks. A loo block of twelve cubicles only which includes one baby change and one accessible ‘roomier’ loo; and a separate loo block of eight urinals, with one cubicle that is also a baby change.
There is another wheelchair accessible loo within the auditorium itself available for those seeing a show.
Please choose the loo that feels most appropriate for you.
- BABY CHANGING FACILITIES
you will find baby changing facilities in the wheelchair accessible and the accessible ‘roomier’ loos in Penny and the accessible ‘roomier’ loo on the Baylis Circle level.
- ACCESS REQUIREMENTS
if you have specific access requirements and want to find out how to make the most of your visit to The Old Vic please click here.
- PENNY AND THE BARS
our basement bar and café, Penny, is wheelchair accessible and the inner foyer has a wheelchair accessible level. Both are open throughout the day serving drinks, sandwiches and snacks.
From 6pm pre-show service begins and anyone with an e-ticket can order a pre-show or interval drink (only those over 18 can purchase alcohol). From Monday–Wednesday Penny and the Foyer bar are open post-show until 1am and until 2am from Thursday–Saturday. At this point the bar operates as a public bar (you don’t need an e-ticket) and anyone under the age of 18+ won’t be admitted.
From 6pm until the end of a show, both the Dress and Baylis Circle level bars are also open.
Anyone with an e-ticket can order a pre-show or interval drink (only those over 18 can purchase alcohol).
- A CLOAKROOM
is in the outer foyer and you can check small items for £1 per item. We cannot hold large bags in the cloakroom or admit them into the auditorium. You can take coats and small items into the auditorium with you.
- BAG CHECKS
will be in operation for all audience members. Please note that bags larger than a rucksack are not admitted into the building.
- IF YOU ARE LATE
most shows, but not all, will have latecomers points. These are appropriate moments in the show (usually during a scene change) when a member of staff will quickly and quietly take you to your seat.
- MOST SHOWS WILL HAVE AN INTERVAL
which usually lasts 20 minutes and takes place approximately halfway through the show. This is your chance to get a drink or go to the loo. You need to take your e-ticket with you for security reasons so you can get back in to the theatre. Staff will put a call out when it is time for the show to start again, so you won’t miss anything.
- YOU CAN EAT AND DRINK
in the auditorium but all drinks must be in non-glass cups or bottles. You can also take sweets and chocolate into the show with you but we ask for these items to be as quiet as possible (no wrappings) so that everyone can hear the action on stage. You cannot take hot food in with you.
- PHOTOGRAPHY AND FILMING
of our audience will occasionally take place during performances and in our front of house areas, to help promote The Old Vic and our activities. If you do not wish to be photographed or have your image used in any promotional material, or if you would like a photo removed from any material produced by The Old Vic, please email email@example.com
- PLEASE SWITCH YOUR PHONE TO AIRPLANE MODE
before the show starts so that you can still access your e-ticket as required. Photos and filming are not allowed in the auditorium. We advise that you turn your phone to airplane mode (rather than switching it to silent) to make sure everyone’s experience is as enjoyable as possible.
- KEEP YOUR E-TICKET
with you at all times, as ushers will ask you to show your ticket when entering and re-entering the auditorium.
- YOU SHOULD WEAR
whatever makes you feel comfortable. There is no dress code and formal dress is not expected.
We cannot guarantee the appearance of any particular artist, which is always subject to illness, injury and circumstances beyond our control. We do not offer ticket refunds unless a performance is cancelled.
- CHILDREN UNDER 16
should be accompanied by an adult.
- CHILDREN UNDER 3
are not permitted in the auditorium, unless specified in the age guidance.