Coronavirus (COVID-19) FAQs
- Which performances have been affected?
In March 2020 we took the decision to suspend our production of Endgame in a double bill with Rough for Theatre II and temporarily close our theatre.
4000 Miles and Local Hero have been postponed and Phil Wang has been cancelled. All those affected have been contacted. If you have a question about your booking you can contact the Box Office team at firstname.lastname@example.org.
Work continues on a daily basis to line up dates for this, mindful of the fact that we do not have government permission to reopen the building to full capacity at this stage. This production was fully rehearsed at the point the lockdown started and we are very eager to share it. We will bring you more news on that as soon as we have it.
We want to thank you for your patience and apologise for the delay – these are totally unprecedented circumstances and we’re working as quickly as possible within these constraints to be able to confirm details of the rescheduled run of 4000 Miles.
As we are rescheduling the production rather than cancelling it, your tickets are still valid and we would ask that you hold onto these until we’re able to confirm the rescheduled dates.
We will endeavour to move all ticket holders to a performance that corresponds with their original booking in regards to ticket price band and performance day and time. For example, if you booked a £55 ticket for a Wednesday matinee performance, this will be reflected in your rescheduled ticket. If you booked for the first performance with a PwC £10 Previews ticket, your rescheduled booking will reflect this.
Once we have confirmed the details of the rescheduled performances, ticket holders can contact us to discuss alternative options if they are unable to attend any of the new performance dates.
- CAN I STILL ACCESS YOUR CAFÉ AND BAR SPACES?
As we have had to take the decision to close our building in line with the latest government advice, our front of house bars and cafes are temporarily closed.
Please do keep an eye on our social media or sign up to our newsletter to keep up to date.
- HOW WILL I KNOW IF THE SITUATION CHANGES?
We will be updating these FAQs, our website and social media channels as necessary. Please continue to check them.
- HOW CAN I HELP?
As you may know, we’re unlike many other theatres in that we receive no regular Arts Council funding or subsidy. We have to make sure our 1,000 seats are filled each performance and on top of that raise an additional £4 million to keep making theatre and serving our community.