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The Old Vic Foyer, with 'Dare, always dare' written in red neon letters above the entrance to the box office

Booking Tickets

TICKET TYPES

IN PERSON PERFORMANCES

All tickets for our in person performances are issued as e-tickets. This will be emailed to you within 24 hours of making your booking. Please keep this email safe as you’ll need to display this on your phone upon arrival (please do not print your e-ticket).

If you do not have access to a smartphone, please contact us by email on box.office@oldvictheatre.com or call 0344 871 7628 and the team will be able to help.

e-tickets faqse-tickets faqs


CHARITABLE PACKAGE AND OLD VIC PLUS TICKETS

Charitable Package and Old Vic Plus tickets may be available across selected performances.

Old Vic Plus tickets include a complimentary programme and drink.

The Charitable Package includes a donation to The Old Vic, as well as a complimentary ice cream, programme and glass of champagne.


OLD VIC: IN CAMERA LIVE STREAMED PERFORMANCES

You will not receive a ticket for OLD VIC: IN CAMERA live streamed productions. Once you’ve booked your ticket you’ll receive an email confirmation – it’s important you check you’ve received this so we can be sure we have the correct email for you. At least 12 hours before your chosen performance you’ll then receive information on how to watch. If you booked your ticket within 24 hours of the performance you’ll receive this information three hours prior to your performance. You’ll then need to make sure you’re online in time to watch the performance live.

RETURNS & EXCHANGES

Tickets are non-refundable. They can be exchanged for the same production up to 24 hours prior to the performance free of charge.

Tickets can be returned for an Old Vic Credit Voucher or for credit on your Old Vic account up to 24 hours prior to the performance free of charge. These credits will remain valid for 18 months from the date of issue and will have no value once they have expired. To return your ticket or request an exchange, please contact the Box Office team, box.office@oldvictheatre.com.

GUIDE TO BOOKING TICKETS

HOW TO BOOK YOUR TICKETS

Tickets are available to book directly through our website. Head to the production page of the show you’d like to book and pick the date you’d like to see the show.

If you have access requirements you will have a completely equal choice of tickets as all other bookers across our OLD VIC: IN CAMERA live streamed performances, and all performances are live captioned or audio described. You will have the option of turning on captioning or audio description in Zoom as needed. You also can see all of our in person captioned and audio described performances here.

UPCOMING ACCESS PERFORMANCESUPCOMING ACCESS PERFORMANCES
TIPS FOR BOOKING YOUR TICKETS
  1. There may be a queue when you book your tickets. Don’t share your queue number with anyone else or you will be removed from the queue
  2. If you experience an error message, please go to the show page and select your preferred date again – our queueing system will remember your place in the queue for 10 minutes
  3. The reason for the queue is because our website can only handle a limited number of bookers at one time, not due to lack of tickets
  4. Booking for more than one production in one order? The OV Multibuy discount will save you £5 per ticket across tickets priced £20–£65 and will automatically be applied as you checkout*
discounts and ticket schemesdiscounts and ticket schemes

Once you’ve booked your ticket you’ll receive an email confirmation – it’s important you check you’ve received this so we can be sure we have the correct email for you.

*The OV Multibuy discount cannot be used in conjunction with OV Local. If you’re an OV Local member your 20% will be applied at checkout and will take priority over the OV Multibuy discount.

TROUBLESHOOTING BOOKING ISSUES
  1. If you experience an error message, please go back to the production page of your chosen production and select your preferred date again – our queueing system will remember your place in the queue for 10 minutes
  2. Please do not use incognito mode or multiple tabs to book tickets
  3. If you’re creating a new account and are experiencing an error message, you need to enter your county. If you’re unsure of what it is you can enter your city in both the city and county boxes. You also need to select your country from the country dropdown box
  4. If you experience any other issues please try clearing your cache and refreshing

FEES & PAYMENTS

BOOKING FEES

A £1.50 transaction fee applies per booking (does not apply to OV TOGETHER Members).

POSTAGE FEES (SCHOOLS & GROUPS)

Groups and Schools Ticket Postage

We are unable to offer e-tickets for larger groups and will post tickets out in advance of the performance for a fee of £5 (UK addresses only).

Non-UK based groups may collect tickets from the Box Office or arrange to have their tickets posted for a fee of £10.

PAYMENT

CASH OR CREDIT/DEBIT CARDS – we accept Amex, Mastercard, Switch and Visa.

THEATRE TOKENS – are accepted and can be redeemed by contacting the Box Office team on 0344 871 7628. Please note, no theatre tokens can be accepted within an hour of the show’s start time.

BUY THEATRE TOKENSBUY THEATRE TOKENS

 

 

TERMS & CONDITIONS

Please read these terms and conditions carefully. You must accept these terms and conditions before you can proceed with your booking.

In these terms and conditions “we” means the Old Vic Services Company Ltd (company number 06753149).

Tickets are sold subject to the following terms and conditions:

TICKETS
  1. Please check dates and times before completing your booking as mistakes cannot always be rectified
  2. It is your responsibility to bring your ticket with you in order to gain admission
  3. We reserve the right to limit the number of tickets that a single buyer can purchase (a “performance limit”)
  4. In exceptional circumstances the management reserves the right to provide alternative seats to those specified on the ticket
RESELLING
  1. Tickets cannot be resold or offered for resale either: at a profit; or through non-authorised ticketing agents (including but not limited to secondary selling sites such as StubHub, eBay and Viagogo)
  2. Tickets resold or offered for resale in breach of this condition will be cancelled and secondary buyers will not be able to gain entry to the performance. We will assist secondary buyers with any evidence they require to reclaim money from a non-authorised ticketing agent
  3. We may refuse further sales to: buyers who repeatedly resell or offer their tickets for resale through non-authorised ticketing agents; or buyers who resell or offer for resale tickets that exceed any performance limit
EXCHANGES, CREDIT NOTES, RETURNS & REFUNDS
  1. Tickets are non-refundable
  2. Tickets can be exchanged for the same production up to 24 hours prior to the performance free of charge
  3. Tickets are non-refundable. Tickets can be returned for an Old Vic Credit Voucher or for credit on your Old Vic account up to 24 hours prior to the performance free of charge.  These credits will remain valid for 18 months from the date of issue and will have no value once they have expired. To return your ticket or request an exchange, please contact the Box Office team 
PERFORMANCES
  1. In line with our COVID safety precautions, we ask all patrons to arrive at The Old Vic at the time stated on their ticket. If you arrive outside of your timed entry we cannot guarantee access to the auditorium
  2. We reserve the right to make changes to running times, performers and such other matters as we consider to be reasonably necessary
  3. We cannot guarantee the appearance of any particular artist, which is always subject to illness, injury and circumstances beyond our control. For the avoidance of doubt, we do not offer refunds if an advertised artist is unable to perform
  4. The use of photographic and recording equipment, or mobile phones (and selfie sticks), are prohibited. Mobile phones and other communication devices must be switched to airplane mode before entering the auditorium
  5. From time to time, we may photograph or film the performance and/or audience members. We will notify you where such photography or filming is taking place. You consent to being photographed or filmed as a member of the audience and consent to the resulting materials being used in commercial distribution, publication and Old Vic communications, without payment or copyright
  6. Any complaints about a ticketholder’s seating or ability to view a production should be made promptly to the theatre staff either before or during the performance
  7. In exceptional circumstances we reserve the right to provide alternative seats to those specified on the ticket
ADMISSION
  1. We reserve the right to refuse admission, terminate a visit or restrict access at short notice and without prior warning. In particular, we ask our visitors to treat our staff, our performers and other visitors with respect and kindness. We are a theatre that is inclusive, welcoming and happy. Anyone who does not uphold this culture will be asked to leave
  2. Security checks are in place and will include bag searches
  3. Small bags are admitted into the auditorium or may be left in our cloakroom, subject to availability. Large bags/suitcases are not permitted in the auditorium and cannot be left in the cloakroom
  4. Children under the age of 16 must be accompanied by an adult
  5. Children under the age of 3 are not permitted in the auditorium, unless specified in the age guidance
  6. Smoking is prohibited anywhere on site
  7. Dogs will not be admitted (except assistance dogs)
  8. Access tickets are only available to our Access Members. We reserve the right to ask for proof of eligibility at the time of admission
LIABILITY
  1. You make travel, accommodation and hospitality arrangements relating to the performance at your own risk. If a performance is cancelled or rescheduled our liability in respect of such arrangements is limited to the refund set out in the conditions above
  2. We will not be held responsible for any loss, theft or damage of your personal belongings, other than caused as a result of our negligence or other breach of statutory duty
GENERAL
  1. We are a member of the Society of Ticket Agents and Retailers (STAR). If you have a complaint which you are unable to resolve with us, please visit the STAR website for further advice: www.star.org.uk
  2. We will process your personal data in accordance with our Privacy Policy
Previews Partner
Productions Partner
Reopening Partner
The Old Vic gratefully acknowledges support through the Culture Recovery Fund from Arts Council England
Principal Partner

Find us

The Old Vic, The Cut,London SE1 8NB

Contact us

box.office@oldvictheatre.com 0344 871 7628

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The Old Vic Theatre Trust 2000 is a registered charity no. 1072590. Limited company registration no. 3667822. Registered offices: 103 The Cut, London, SE1 8NB
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