HOW WILL I RECEIVE MY E-TICKETS?
You will be sent a confirmation email and an email entitled ‘Your E-Ticket’ with your e-tickets attached as a PDF within 24 hours of making your booking. The tickets will appear as one attachment and when you open it you will see you have one ticket per person. If this is not the case, please contact us at email@example.com.
HOW DO I USE MY E-TICKETS?
Open the PDF and show your e-tickets on your smartphone to a member of the Front of House team upon arrival at the theatre. Please ensure that the screen brightness is all the way up to help the scanners pick up the QR code. Please do not print your e-ticket.
I DON’T HAVE A SMARTPHONE. WHAT SHOULD I DO?
If you do not have access to a smartphone, please contact us at firstname.lastname@example.org or call us on 0344 871 7628 and the team will be able to help.
I WOULD PREFER PAPER TICKETS. IS THAT POSSIBLE?
Due to COVID-19 safety precautions we are unable to offer paper tickets to minimise risk to our audiences and our staff. If you do not have access to a smartphone, please contact us at email@example.com and the team will be able to help.
I HAVEN’T RECEIVED A CONFIRMATION EMAIL, OR AN EMAIL WITH THE TITLE ‘YOUR E-TICKET’. WHAT SHOULD I DO?
Please log in to the ‘Manage Your Account’ area on the website and check that we have the correct e-mail address for you. You can re-send the e-tickets to yourself from the ‘Order History’ section. If you still haven’t received the e-tickets and they are not in your junk folder, please contact us at firstname.lastname@example.org. Please note, if you have re-sent e-tickets to yourself and then find your original e-tickets, these will now be invalid for entry.
I HAVE LOST THE ‘YOUR E-TICKET’ EMAIL WITH MY E-TICKETS ATTACHED. WHAT SHOULD I DO?
Please log in to the ‘Manage Your Account’ area on the website. You can re-send the e-tickets to yourself from the ‘Order History’ section. Please note, if you have re-sent the e-tickets to yourself and then find your original e-tickets, these will now be invalid for entry.
HOW CAN I GIVE THESE TICKETS AS A GIFT?
Please simply forward the confirmation email with the e-tickets attached to the recipient.
THANK YOU FOR EXCHANGING MY TICKETS FOR ANOTHER PERFORMANCE. WHAT SHOULD I DO WITH MY ORIGINAL E-TICKETS?
Please just delete the original confirmation email and ‘Your E-Ticket’ email. These tickets are no longer valid and will not be recognised by our entry scanners.
ONE OF OUR PARTY IS RUNNING LATE AND MAY MISS THE START OF THE PERFORMANCE, BUT I HAVE ALL THE E-TICKETS ON MY PHONE. WHAT SHOULD WE DO?
Please speak to a member of the Front of House team who will be able to help.
WHY ISN’T MY TICKET SCANNING?
Very occasionally we experience technical difficulties with our scanners. Don’t worry – the Front of House and Box Office teams will be happy to assist.
I’D LIKE TO LEAVE THE AUDITORIUM DURING THE INTERVAL. WILL I NEED TO SHOW MY TICKET FOR READMISSION?
For security reasons, you will be asked to display a valid ticket in order to re-enter the auditorium. If you are not the holder of your e-ticket (i.e. if your ticket is on a companion’s phone), our ushers will be able to help as you leave the auditorium to ensure you’re allowed back in.
You will not receive a ticket for OLD VIC: IN CAMERA live streamed productions. Once you’ve booked your ticket you’ll receive an email confirmation – it’s important you check you’ve received this so we can be sure we have the correct email for you. At least 12 hours before your chosen performance you’ll then receive information on how to watch. If you booked your ticket within 24 hours of the performance you’ll receive this information three hours prior to your performance. You’ll then need to make sure you’re online in time to watch the performance live.