When you visit us in person

An Old Vic for Everyone

Anyone who visits or works at The Old Vic is engaged in a culture that values care and compassion for others and has a responsibility to ensure that a great experience is had by all.

Discriminatory remarks, attitudes or behaviour — racist, homophobic, sexist etc. — towards any group or characteristic at The Old Vic are not acceptable. We are all part of making this theatre a welcoming, inspiring and inclusive space where everyone feels they belong.

As guests, employees, visiting performers or artists, and patrons of The Old Vic, we are all responsible for our behaviour and actions within the space. We are all accountable for how we speak or act and should consider at all times how those actions might be affecting other people around us.

If you experience, or witness, a negative or discriminatory interaction here, let any member of staff know and we will take action. Speak to a member of the Front of House or Box Office team, to the FOH Duty Manager or Bar Manager.

Arrival times

The theatre will open one hour prior to the start of the performance for ticket holders only. We’ll email your confirmation within 24 hours of completing your booking and again before you visit us with more information about arrival times. 

If you book less than 32 hours before the performance, your arrival time will be displayed on your e-ticket.

If you have any questions about your arrival time, please contact us.

GET IN TOUCH
COVID-19 safety measures

This guidance is subject to change at short notice as we continue to monitor government advice

Masks

In line with current government guidelines, face coverings must be worn at all times within The Old Vic, including in the auditorium.

The only exceptions are for those who are exempt from wearing face coverings, those under 12 years of age, and when people are eating or drinking in the building.

If you are exempt from wearing a mask, you’ll be able to download a mask exemption badge for your phone — we ask you to display this badge so our staff know that your are exempt. You’ll also be offered a mask exemption sticker upon arrival.

LATERAL FLOW TESTS & PROOF OF NATURAL IMMUNITY

In light of current government guidelines and having considered the impact on and feedback from the company, our audiences and staff, everyone in your booking over the age of 12 must show either proof of a negative lateral flow test taken on the day of your visit or evidence of natural immunity via a positive PCR test from within the past 11–90 days of a positive result.

LATERAL FLOW TEST
PROOF OF NEGATIVE LATERAL FLOW HOW TO ACCESS A LATERAL FLOW TEST

 

PCR TEST

We accept positive PCR test results from 11–90 days of a positive result – this should have been text or emailed to you or sent via the NHS Covid-19 app once you received your positive result.

FIND OUT MORE

 

Schools

If you are joining us with a school group, we ask that you ensure students provide you, the school, with this information in advance of your visit – we do not expect each student and accompanying teacher to then display this information once they arrive at the theatre.

 

Temperature checks 

Your temperature will be taken using a thermal temperature scanner before you enter the building. 

Hand sanitising  

Everyone will be required to sanitise their hands before entering the building – sensor-operated hand sanitising stations will be positioned at the entrance and throughout the building. 

Social Distancing

We ask that you maintain social distancing whilst at our theatre.

NHS COVID-19 App

For those that would still like to do so, you can download the NHSCOVID-19 app and check in once you arrive at the theatre by scanning the QR code.

Getting here

We are two minutes’ walk from Waterloo, Waterloo East and Southwark Stations. The easiest way to get to The Old Vic is via public transport. 

FIND US
Getting into the building

We have two entrances: one is on The Cut running directly in front of the theatre and the other is on Waterloo Road – this entrance is wheelchair accessible with lift access to the Box Office, inner foyer and the loos on the basement level.  

The Cut

Please use this entrance if you’re sitting in the Dress or Baylis Circle

Waterloo Road

Please us this entrance if you’re sitting in the Stalls or require step-free access

When you arrive

Your temperature will be checked using our thermal temperature scanner and you’ll be able to sanitise your hands once you arrive. 

A member of the Front of House team will ask you to display your e-ticket on your phone, which will be scanned.

We also recommend and request that you wear your face covering (unless you have a medical exemption – you can download a mask exemption badge for your phone to help our Front of House team).

For your comfort and security, you may have your bag checked. We appreciate your patience and understanding while these are taking place.   

You’ll then be able to visit the bar and use the loo if needed. Our auditorium will be open for you to take your seat, enjoy a free mince pie or satsuma and get into the festive spirit as soon as you arrive at the theatre (within your allotted arrival time).

If you need the loo, you’ll be directed to either the basement or top floor loos, depending on where you are seated. You’ll also be able to order or collect your pre-ordered drinks before taking your seat in the auditorium from your specified collection point.  

Once seated, we’ll ask that you switch your phone to aeroplane mode (photography and filming inside the auditorium is prohibited).

Your e-ticket

All tickets for our in-person performances are issued as E-TICKETS. This will be emailed to you within 24 hours of making your booking. Please keep this email safe as you’ll need to display this on your phone upon arrival (please do not print your e-ticket).  

If you do not have access to a smartphone email us at box.office@oldvictheatre.com or call us on 0344 871 7628 and the team will be able to help. 

E-TICKET FAQS

Please make sure you can access your e-ticket at all times, as ushers will ask you to show your ticket when entering and re-entering the auditorium.

Loos

If you need the loo, our Front of House team will guide you to the nearest depending on where you are seated. 

In the Penny bar and café on the basement level there are two loo blocks. A loo block of 11 cubicles only which includes one baby change and one accessible ‘roomier’ loo; and a separate loo block of seven urinals with two cubicles, one of which is an accessible ‘roomier’ loo. There is also a separate wheelchair accessible loo and a separate gender neutral loo with an enclosed sink. 

On the Baylis Circle level on the third floor there are two loo blocks. A loo block of 12 cubicles only which includes one baby change and one accessible ‘roomier’ loo; and a separate loo block of eight urinals, with one cubicle that is also a baby change. 

There is another wheelchair accessible loo within the auditorium itself for those with access requirements only.  

Please choose the loo that feels most appropriate for you. 

You will find baby changing facilities in the wheelchair accessible and the accessible ‘roomier’ loos in Penny and the accessible ‘roomier’ loo on the Baylis Circle level. 

Our bars

Whether you have a ticket for one of our shows or you’d just like to drop in for a drink and a snack, we’re your all-day and late-night neighbourhood café-bar with a heart – and you don’t need a ticket to come inside. With a passion for ethical production, sustainability and local produce, it’s a place to grab your morning coffee, share a healthy, hearty meal and end your night once all the pubs (and shows) have closed.

Do you take cash?

Our bars are currently cashless.  You can pay using card or contactless payment when ordering at the theatre.

Take a look at our bar guide below to find the closest bar to your seats.

Food & drink

No glass is allowed inside the auditorium. You can take sweets and chocolate into the show with you but we ask for these items to be as quiet as possible (no wrappings) so that everyone can hear the action on stage. You cannot take hot food in with you.  

Cloakroom

Our cloakroom is temporarily closed. Please avoid bringing large bags or items you would ordinarily check into the cloakroom.  

Mobile phones

Once you’re seated in the auditorium, please switch your phone to aeroplane mode. Photos and filming are not allowed in the auditorium. We advise that you turn your phone to aeroplane mode (rather than switching it to silent) to make sure everyone’s experience is as enjoyable as possible. 

Photography & filming

Photography and filming of our audience will occasionally take place during performances and in our front of house areas, to help promote The Old Vic and our activities. If you do not wish to be photographed or have your image used in any promotional material, or if you would like a photo removed from any material produced by The Old Vic, please email data@oldvictheatre.com. 

What should I wear?

You should wear whatever makes you feel comfortable. There is no dress code and formal dress is not expected. 

Intervals

Most shows will have an interval which usually lasts 20 minutes and takes place approximately halfway through the show. This is your chance to collect your pre-ordered drinks or go to the loo. You need to take your e-ticket with you for security reasons so you can get back into the theatre. Staff will put a call out when it is time for the show to start again, so you won’t miss anything. 

Stage door

In order to protect our staff, creative team and performers, we ask that you don’t go to stage door for signings or to meet the team at this time.

Children under 16

Children under 16 should be accompanied by an adult.  

Children under 3

Children under three are not permitted in the auditorium, unless specified in the age guidance.