When you visit us in person
- Arrival times
The theatre will open one hour prior to the start of the performance for ticket holders only. We’ll email your confirmation within 24 hours of completing your booking and again before you visit us with more information about arrival times.
If you book less than 32 hours before the performance, your arrival time will be displayed on your e-ticket.
It’s really important to arrive within your designated 20-minute arrival time slot to help us avoid overcrowding and maintain social distancing.
Please allow time for the COVID-safety measures below and to visit the loo and collect your pre-ordered drinks if required.
If you have any questions about your arrival time, please contact us at firstname.lastname@example.org.CONTACT US
- COVID-19 safety measures
We ask that everyone visiting our theatre wears a mask for the entirety of their visit, and only remove it briefly to eat or drink. If you’re exempt from wearing a mask, you’ll be able to download a mask exemption badge for your phone – this isn’t a requirement but would help our Front of House team if you are able to display this. You’ll also be offered a mask exemption sticker upon arrival.
Your temperature will be taken using a thermal temperature scanner when entering the building.
Track and trace
Please download the NHS Track and Trace app in advance of your visit and check in upon entry. You’ll find the QR code at the entrance to the building, and our Front of House team will be able to provide you with it whilst queuing to enter the building.
Everyone will be required to sanitise their hands when entering the building – sensor-operated hand sanitising stations will be positioned at the entrance and throughout the building.
Our one-way routes will be clearly signposted to help you navigate your way into the building, to the refreshment collection points and loos if required.
Please ensure you maintain a minimum of 2m distance from others at all times.
- Getting here
We are two minutes’ walk from Waterloo, Waterloo East and Southwark Stations. The easiest way to get to The Old Vic is via public transport.FIND US
- Getting into the building
We have two entrances: one is on The Cut running directly in front of the theatre and the other is on Waterloo Road – this entrance is wheelchair accessible with lift access to the Box Office, inner foyer and the loos on the basement level.
Please use this entrance if you’re sitting in the Dress or Baylis Circle
Please us this entrance if you’re sitting in the Stalls or require step-free access
- When you arrive
A member of the Front of House team will ask you to display your e-ticket on your phone, which will be scanned, and you’ll also be asked to check in using the NHS Track and Trace app (please download this in advance).DOWNLOAD THE APP
You’ll be asked to wear your face covering (unless you have a medical exemption – you can download a mask exemption badge for your phone to help our Front of House team), your temperature will be checked using our thermal temperature scanner and you’ll be able to sanitise your hands at one of our sensor-operated hand sanitising stations.
For your comfort and security, you may have your bag checked. We appreciate your patience and understanding while these are taking place.
If you need the loo, you’ll be directed to either the basement or top floor loos, depending on where you are seated, via our one-way system through the building. You’ll also be able to order or collect your pre-ordered drinks before taking your seat in the auditorium from your specified collection point.
Once seated, we’ll ask that you switch your phone to aeroplane mode (photography and filming inside the auditorium is prohibited) and you should wear your face covering for the entirety of the performance unless you’re medically exempt. You’ll be able to remove it briefly during the show to eat or drink.
- Your e-ticket
All tickets for our in-person performances are issued as E-TICKETS. This will be emailed to you within 24 hours of making your booking. Please keep this email safe as you’ll need to display this on your phone upon arrival (please do not print your e-ticket).
If you do not have access to a smartphone, you can contact us at email@example.com and the team will be able to help.E-TICKET FAQS
Please make sure you can access your e-ticket at all times, as ushers will ask you to show your ticket when entering and re-entering the auditorium.
If you need the loo, you’ll be able to follow the one-way system to either the basement or top floor loos, depending on where you are seated.
In the Penny bar and café on the basement level there are two loo blocks. A loo block of 11 cubicles only which includes one baby change and one accessible ‘roomier’ loo; and a separate loo block of seven urinals with two cubicles, one of which is an accessible ‘roomier’ loo. There is also a separate wheelchair accessible loo and a separate gender neutral loo with an enclosed sink.
On the Baylis Circle level on the third floor there are two loo blocks. A loo block of 12 cubicles only which includes one baby change and one accessible ‘roomier’ loo; and a separate loo block of eight urinals, with one cubicle that is also a baby change.
There is another wheelchair accessible loo within the auditorium itself for those with access requirements only.
Please choose the loo that feels most appropriate for you.
You will find baby changing facilities in the wheelchair accessible and the accessible ‘roomier’ loos in Penny and the accessible ‘roomier’ loo on the Baylis Circle level.
- Our bars
Our basement café and bar, Penny, is currently closed.
The Foyer Bar, Dress Circle Bar and Baylis bar on the ground floor, first floor and second floor will operate a takeaway drinks service for audience members only during performance times.
Our bars will offer a reduced drinks menu and will not offer food.
Please follow our one-way system to the bar closest to your seats to order or collect your pre-ordered drinks:
- If you’re seated in the stalls: Foyer Bar on the ground floor
- If you’re seated in the Dress Circle: Dress Circle Bar on the first floor
- If you’re seated in the Baylis Circle: Baylis Circle Bar on the second floor
- If you require step-free access: you’ll be taken to your seat on arrival and a member of our Front of House team will take your order and bring it to you
If you’d like an interval drink, you’ll need to place your order in advance using the app or with a member of the Bar team before orders close 15 minutes prior to the start of the show as the bar will be closed for new orders during intervals.
Drinks will be served and pre-set in closed containers. Please don’t consume any food or drink until you’ve taken your seat in the auditorium. Please only remove your mask as briefly as possible when eating or drinking.
How to order
Order using our app
Both arrival drinks and interval drinks orders can be placed in advance from the morning of your performance, details of which will be emailed to you.
Arrival drinks: app orders close one hour prior to the start of the show
Interval drinks: app order close 15 minutes prior to the start of the show
You’ll be able to select your collection time once you place your order (please select a collection time that corresponds with your arrival time slot for arrival drinks orders) and pay using the app. Your order will be waiting for you at your designated bar at your chosen collection time.
If you require step-free access, please don’t pre-order using the app. A member of our team will take your order once you arrive – you’ll then be able to head inside the auditorium and your order will be brought to you.
Order at the bar
Our Bar team will be on hand to take drinks orders once you arrive at the theatre. Interval orders close 15 minutes prior to the start of the show.
Do you take cash?
Our bars are currently cashless. You can pre-pay for your order using the bar app, details of which will be emailed to you on the morning of your performance, or you can pay using card or contactless payment when ordering at the theatre.
- Food & drink
Please only eat or drink once you’ve taken your seat in the auditorium – no glass is allowed inside the auditorium. You can take sweets and chocolate into the show with you but we ask for these items to be as quiet as possible (no wrappings) so that everyone can hear the action on stage. You cannot take hot food in with you. Please only remove your mask as briefly as possible when eating or drinking.
Our cloakroom is temporarily closed. Please avoid bringing large bags or items you would ordinarily check into the cloakroom.
- Mobile phones
Once you’re seated in the auditorium, please switch your phone to aeroplane mode. Photos and filming are not allowed in the auditorium. We advise that you turn your phone to aeroplane mode (rather than switching it to silent) to make sure everyone’s experience is as enjoyable as possible.
- Our culture
Our Front of House, Box Office and bar staff are all there to help you and make sure you have the best possible visit to The Old Vic. They will be on hand to answer any questions and to direct you to where you need to go. In return we ask our visitors to treat our staff with respect and kindness. The Old Vic is a theatre that is inclusive, welcoming and happy. Anyone who does not uphold this culture will be asked to leave.
- Photography & filming
Photography and filming of our audience will occasionally take place during performances and in our front of house areas, to help promote The Old Vic and our activities. If you do not wish to be photographed or have your image used in any promotional material, or if you would like a photo removed from any material produced by The Old Vic, please email firstname.lastname@example.org.
- What should I wear?
You should wear whatever makes you feel comfortable. There is no dress code and formal dress is not expected.
Most shows will have an interval which usually lasts 20 minutes and takes place approximately halfway through the show. This is your chance to collect your pre-ordered drinks or go to the loo. You need to take your e-ticket with you for security reasons so you can get back into the theatre. Staff will put a call out when it is time for the show to start again, so you won’t miss anything.
- Stage door
In order to protect our staff, creative team and performers, we ask that you don’t go to stage door for signings or to meet the team at this time.
- Children under 16
Children under 16 should be accompanied by an adult.
- Children under 3
Children under three are not permitted in the auditorium, unless specified in the age guidance.