• OV Loyalty is a loyalty point scheme run by The Old Vic. Members of the scheme earn points on eligible items purchased via The Old Vic website or in person. Points can then be redeemed as full payment for an order placed on The Old Vic website or in person
• To join OV Loyalty customers need to sign up with an Old Vic account online or in person. Customers will receive a one time joining bonus which is currently 200 points
• Ten points are earned for every £1 spent, for example customers would earn 300 points when purchasing a £30 ticket. Points are earned on the following items:
o Tickets up to OV Plus, including OV Local discounted tickets
o All merchandise
• The current conversion of points is one point equals one penny, for example 3,000 points would be needed to buy a £30 ticket. Any points not spent will remain on the customer account
• Certain items do not earn points and cannot be purchased using points. These are:
o Charitable and PwC £10 Previews tickets
o Memberships, including Gift Memberships
o Gift vouchers, including SOLT tokens
o Donations to The Old Vic
o Booking and exchange fees
• Points cannot be earned on any part of an order which is paid for in part or in full by loyalty points
• Points cannot be earned through any third party website
• Points cannot be exchanged for cash and are non-transferable
• Points cannot be used to partially pay for an item or order, they must be redeemed to pay for an eligible item or order in full
• Any purchases made using points will be refunded as points and cannot be claimed back as a monetary value
• Loyalty points expire three years after they are earned. Points will expire on a rolling basis, meaning each time points are earned, they will remain valid for three years from that date.
• Customers can leave OV Loyalty at any time by contacting the Box Office team at box.office@oldvictheatre.com and asking for the account to be closed. Any points remaining on the closed account’s balance will be voided
• We reserve the right to suspend and/or close an account and void any points on an account if we believe (in our absolute discretion) that the scheme is not being used in compliance with these terms and conditions
• OV Loyalty can be used in conjunction with all Old Vic Membership levels including OV Advance, OV Evolve, OV Discover, OV Thrive, OV Innovate and OV Vision
• OV Loyalty cannot be accessed by Corporate Members, group bookings or school groups
• The Old Vic reserves the right to amend or withdraw any scheme offered at our discretion. If we amend the scheme this will never affect an existing balance