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TICKET TYPES
All tickets for our performances are issued as e-tickets. This will be emailed to you within 24 hours of making your booking. Please keep this email safe as you’ll need to display this on your phone upon arrival (please do not print your e-ticket).
If you do not have access to a smartphone, please contact us by email on box.office@oldvictheatre.com or call 0344 871 7628 and the team will be able to help.
If we have your mobile phone number, you’ll receive a text ahead of the performance. You’ll be able to share tickets with others in your party and pre-order drinks to enjoy during the interval. You can check or add your mobile number via your online account on our website.
CHARITABLE TICKETS
Charitable tickets may be available across selected performances. A portion of profits raised from the sale of a Charitable ticket will go directly towards the commissioning and development of new work at The Old Vic, a registered charity.
RETURNS & EXCHANGES
Tickets are non-refundable. They can be exchanged for another date or returned for an Old Vic Credit Voucher up to 48 hours prior to the performance for a £2 fee per ticket. Credit Vouchers will remain valid for 18 months from the date of issue and will have no value once they have expired. To exchange your ticket or request an Old Vic Credit Voucher, please call the Box Office team on 0344 871 7628 during opening hours. Alternatively you can email box.office@oldvictheatre.com.
The producers cannot guarantee the appearance of any particular artist at any performance, as this is subject to a variety of factors including illness, injury, or events beyond the producers’ control. No refunds or exchanges will be offered as a result of an artist’s unavailability to perform at any performance.
GUIDE TO BOOKING TICKETS
Tickets are available to book directly through our website. Head to the production page of the show you’d like to book and pick the date you’d like to see the show.
All productions have a Captioned, British Sign Language (BSL) Interpreted, Relaxed and Audio Described performance. You can find out upcoming Access performance dates below.
TIPS FOR BOOKING YOUR TICKETS
- There may be a queue when you book your tickets. Don’t share your queue number with anyone else or you will be removed from the queue
- If you experience an error message, please go to the show page and select your preferred date again – our queueing system will remember your place in the queue for 10 minutes
- The reason for the queue is because our website can only handle a limited number of bookers at one time, not due to lack of tickets
Once you’ve booked your ticket you’ll receive an email confirmation – it’s important you check you’ve received this so we can be sure we have the correct email for you.
- If you experience an error message, please go back to the production page of your chosen production and select your preferred date again – our queueing system will remember your place in the queue for 10 minutes
- Please do not use incognito mode or multiple tabs to book tickets
- If you’re creating a new account and are experiencing an error message, you need to enter your county. If you’re unsure of what it is you can enter your city in both the city and county boxes. You also need to select your country from the country dropdown box
- If you experience any other issues please try clearing your cache and refreshing
FEES & PAYMENTS
Groups and Schools Ticket Postage
We are unable to offer e-tickets for larger groups and will post tickets out in advance of the performance for a fee of £5 (UK addresses only).
Non-UK based groups may collect tickets from the Box Office or arrange to have their tickets posted for a fee of £10.